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Freelance Technical Writing & Process Mapping
I have been helping clients document their business processes (visually and in writing) for almost 5 years via Upwork and am now doing so full time. I show samples here that demonstrate my work in many industries including real estate, construction, manufacturing, engineering, and education. Visit my Upwork profile page.
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Technical Writing & Editing
I have gathered user requirements, documented process flows, developed project plans, and written reports of all kinds in my career. And in my graduate work, I developed and practiced skills in a wide variety of genres and styles as these samples demonstrate.
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Informtion Architecture, Web Design, & Usability
I performed a heuristic usability review of the Samaritan Consulting proprietary Web site maintenance application. I also played pivotal roles on two information architecture teams at Allstate Life Insurance Company, in addition to re-designing the Web site for the Pat's Petals floral design company.
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Business Process Management & Measurement
I have extensive experience documenting cross-functional processes and facilitating teams to measure and improve their performance. I also worked with profit center leaders to deploy process management from the top down by co-facilitating them to develop and implement a Balanced Scorecard.
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