• Advanced user of Word, Excel, Outlook, PowerPoint, Visio, and HTML.
• Avid learner proficient in Fireworks, Quicken, CSS, and JavaScript.
• Energetic self-starter with strong organizational skills and a keen eye for detail.
• Flexible multi-tasker comfortable with ever-changing priorities and adept at follow-through.
• Team player who effectively collaborates with others, and is also an independent achiever.
• Poised communicator with a sophisticated vocabulary and superb grammar.
• Skilled analyst, expert at simplifying and visually representing complex concepts.
• Strong facilitator who succeeds at helping teams accomplish their goals.

• Performed heuristic usability evaluation of Samaritan Consulting website maintenance application. Documented critical issues and recommended improvements, several of which the client implemented.
• Participated on a six-month project team that developed and documented an Information Strategy Plan using the Information Engineering methodology. Wrote executive summary.
• Developed information architecture on a project team using IBM's Business Systems Planning methodology. Wrote executive summary.
• Wrote user manual documenting complex project management application, Task Coach.
• Led team that wrote user requirements and functional design specifications for a management information system.
• Updated the site design for Pat’s Petals to incorporate JavaScript functionality. Developed navigation graphics in Fireworks. Hand-coded HTML, CSS and JavaScript.
• Gathered and documented user requirements for a policyholder information system so thoroughly that the Preliminary Design phase was eliminated.
• Purchased and installed PC hardware and software and provided ongoing support. Developed user documentation and led training sessions for trading and sales staff.
• Facilitated numerous teams through process improvement projects. Interviewed subject matter experts and documented process flows in Visio.
• Wrote user manual for MT-Organizer, a freeware contacts and calendar application, and converted it to a web version, hand-coding the XHTML.
• Excelled at graduate courses that included: Technical Editing, Writing for the Computer Industry, Information Design for the Web, Usability, and Information Architecture.

• Developed a business improvement deployment strategy by designing a Business Process Management process that formed the basis for all process improvement efforts.
• Standardized criteria for spending decisions and resource allocation by leading the design and implementation of Prioritization, Expense Management, and Resource Allocation processes.
• Improved alignment between operational activities and the strategic plan by co-facilitating senior management team through the design, implementation and deployment of a strategic planning and measurement system (a Balanced Scorecard).
• Designed a process to cascade the Balanced Scorecard throughout the profit center, improving strategic and operational alignment and advancing Business Process Management. Integrated the system with the existing Employee Performance Management process.
• Reduced errors, improved efficiency and increased customer satisfaction by leading numerous teams through process improvement projects, recommending appropriate performance measures to drive improvement.
• Contributed significantly to two Malcolm Baldrige National Quality Award self-assessments, identifying strategic opportunities for process improvement.

Sunrise Senior Living, Peabody, MA
Concierge

Northeastern University
Graduate Student

Samaritan Consulting, Chicago, IL
Usability Review Consultant

Highland Consumer Fund, Lexington, MA
Executive Assistant to Managing General Partner

Peak6 Investments LP, Chicago, IL
Executive Assistant to Chief Technology Officer

Pat's Petals, Palatine, IL
Sole Proprietor

Allstate Life Insurance Co., Northbrook, IL
Manager of Process Quality
Sr. Process Management Consultant
Systems Project Manager
Product & Financial Associate
Project Leader, Group Systems Architecture
Sr. Project Coordinator

Bank of New England, N.A., Boston, MA
Departmental Systems Analyst, Treasury Department

Aetna Life Insurance Company, Hartford, CT
Actuarial Student

M.S. Technical Communication
Northeastern University, Boston, MA

B.A. Mathematics & Computer Science
Boston College, Chestnut Hill, MA